Privacy Policy

Overview

Iron Ox Products, Inc. ("Iron Ox," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to the ironoxproducts.com website, our dealer portal, and the online services we provide (collectively, the "Services"). By using the Services, you agree to the practices described here.

Information We Collect

Information You Provide

• Account information: name, business name, email address, phone number, title, and role when you register as a dealer or apply to become one.
• Order information: products ordered, quantities, pricing, shipping addresses, PO numbers, and notes you add to an order.
• Communications: messages you send through our contact form, warranty claims, special-order requests, and any correspondence with our team.
• Documents: documents you upload or sign through our e-signature feature (for example, dealer agreements).

Information Collected Automatically

• Usage data: pages viewed, features used, and approximate device and browser information.
• Location data: general region used only to improve product recommendations and freight quoting; we do not track precise GPS location.

Information From Google Sign-In

If you choose to sign in with Google, we receive the basic profile information Google shares with us — typically your name, email address, and profile picture. We use this only to create and sign you into your account. We do not post to Google on your behalf or share your Google data with third parties.

How We Use Your Information

• To create and manage dealer accounts and verify identity.
• To process orders, calculate freight, and coordinate production and shipping.
• To respond to inquiries, warranty claims, and support requests.
• To send order status updates and, with your consent, product news and dealer communications.
• To improve our products, website, and Services.
• To comply with legal obligations and protect against fraud.

Google API Limited Use Disclosure

Iron Ox's use of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. We only request the scopes necessary to authenticate your account, and we do not transfer or use Google user data to any application that is not covered by an equivalent privacy policy. We do not sell Google user data to third parties.

How We Share Information

We do not sell your personal information. We share it only as necessary to operate the Services:

• Service providers: carriers, payment and accounting processors (such as QuickBooks), and email delivery providers that help us run the business — each under contractual confidentiality obligations.
• Dealers and manufacturers: order details required to fulfill and ship your order.
• Legal compliance: when required by law, court order, or to protect our rights and safety.

Data Retention

We keep your information for as long as your account is active and for a reasonable period afterward to fulfill orders, handle warranty claims, and meet legal and accounting record-keeping requirements. You may request deletion of your account and associated data at any time, subject to these obligations.

Security

We use industry-standard safeguards such as encrypted connections (TLS), access controls, and authenticated sessions. No method of transmission or storage is completely secure, but we work to protect your information and notify affected users in the event of a breach as required by law.

Your Rights and Choices

• Access & update: you can view and edit your profile and business information in your account at any time.
• Opt out of marketing: you can unsubscribe from promotional emails using the link in each email.
• Disconnect Google: you can revoke our access in your Google account security settings at any time.
• Request deletion: contact us to request deletion of your account data.

Cookies

We use essential cookies to keep you signed in and remember preferences, and analytics cookies to understand how the site is used. You can control cookies through your browser settings; disabling some may limit features.

Children's Privacy

The Services are intended for businesses and individuals over 18. We do not knowingly collect information from children under 16. If you believe a minor has provided us data, contact us and we will delete it.

International Users

The Services are operated from the United States. If you access them from outside the U.S., your information may be transferred to and processed in the U.S., where privacy laws may differ. By using the Services, you consent to that transfer.

Changes to This Policy

We may update this policy from time to time. We will post the updated version here with a revised "Last updated" date and, for significant changes, notify active users by email or in the portal.

Contact Us

Questions about this policy or your data? Email us at info@ironoxproducts.com or use our contact page.